<aside> 📌 A list of tips and tricks when answering support queries

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1. Start off by identifying the product the customer has questions about

2. Do not try to solve problems unrelated to Aragon

3. Do not overcommit to helping customers

4. Learn more about the questions you did not know the answer to

5. Always try to reproduce the issue

6. Ask for the type of Software and Hardware the customer is using

7. Verify that the version of the Software is suitable

8. Do this when it should work but I not working

9. Use Grammarly to write better responses
10. Be positive and kind, but not too engaged

11. Do not be personal

12. Try to do as much yourself as possible. Do not be afraid to make mistakes.