1. As community manager, what are your core responsibilities (a day in your life-explain)? Customer support - issues/challenges, inbound support for existing customers, creating content -blog/ newsletter/videos/documentation
  2. What do you feel is the biggest value-add of your daily tasks?
  3. What type of events are you running and what are the most successful? not at present, strategic decision not to do so, conserve funds. Doing NFT gated AMA’s
  4. How are you growing your community? Grass roots approach, lots of inbound quieres re how to use product, word of mouth, townahalls based on whats going on specificilly with sydicate. Use of twitter spaces, social media loop - twitter-discord. Experts
  5. Do you have an Ambassador program running currently (if yes, get a link) - Getting ready to expend dev
  6. What does your onboarding process look like? Self serve, related to customer experience. Trouble shoot, get help desk ticket. Dont have initiatives ongoing so don’t bother a specific onboarding process
  7. Org acts like a DAO - collective decisions and input and valued, no ego, but not a DAO
  8. What is your onboarding strategy? N/A
  9. Is it different for devs vs community vs core contributors? wrote report last year on challenges - joins community, verified to next step then NOTHING - done poorly. When done with automated process and then greeted with real person and then directed to somewhere they can contribute or just be a lurker
  10. What were the most recent iterations to the process? Token gated access - understand what this means, non-transferable
  11. Compare the changes in the process over the last 6-12 months?
  12. What are your greatest onboarding struggles?
  13. What advise would you offer to someone designing an onboarding process, 2 do’s and 2 don’ts - see answer to Q9
  14. How many onboarded vs offboarded in 2021 vs 2022?
  15. 2023 onboarding plans - making community feel more supported, initiatives around case studies and use cases in the works
  16. All assets held with admin of projects private wallet ie. metamask etc