Most important elements in web3 onboarding?

• When it comes to onboarding, it’s important to focus on being intentional about the organisation’s community, as well as its culture – fostering a sense of connection and belonging from the onset is paramount in a remote setting, especially as new hires can’t get a vibe from watching what’s going on around them in the absence of a physical office

What is the web3 space getting right with onboarding?

• The cognisance of the actual need for all stages of onboarding (prior to work commencement, first day, first month etc) — There initially wasn’t a sense of urgency for onboarding within the web3 space

Where is the space failing at onboarding?

• Having concrete processes in place to enable a smooth onboarding experience, not just from the onset of the employee’s journey, but to the point where they’ve been fully immersed within the team

Can you share your opinion of the current status of onboarding in the space?

• It’s quite varied, and contingent on the staff headcount. For smaller web3 spaces, I’ve found that there is little to no onboarding in place, whereas web3 spaces with larger teams are on track with having a more robust onboarding process in place.

What advise would you give to projects in the process of designing their onboarding?

• Have a guide to follow through i.e. use pillars: 1. Welcome to the team 2. Buddy intro 3. Flexible onboarding (this gives the new starter the ability to self-onboard wherever necessary) 4. Implement culture 5. Manage expectations / check-ins

What would you prioritize when designing an onboarding process?

The new starter feeling welcome / comfortable within the organisation, in addition to having all the necessary tools / software they need to fully function within their role — as well as all the relevant information they need to get up to speed about the company and the requirements for their role (in small doses though, it’s best to try and avert information overload on day one)

What was your most interesting experience or observation of onboarding in this space?

• It’s fairly laid back. There isn’t a tonne of paperwork to fill out, references aren’t requested/checked, and there isn’t the need to go through a 1-hour onboarding session with HR. It’s a completely different cadence in comparison to traditional work settings

What advise would you offer to someone designing an onboarding process, 2 do’s and 2 don’ts

• Do: 1. Have an onboarding checklist 2. Solicit regular feedback from new hires so as to continuously find ways to improve the onboarding process

• Don’t: 1. Leave anything to the last minute, allow plenty of room for planning (ahead of the new starter(s) arrival) 2. Take on the whole onboarding process yourself; delegate — assign buddies, get hiring managers involved, and plug-in calls so the new joiner can get integrated within the team