1. As community manager, what are your core responsibilities (a day in your life-explain)?

  2. What do you feel is the biggest value-add of your daily tasks? communication between whole team needs a lot of work, time management is super important. Questions from community

  3. What type of events are you running and what are the most successful? AMA’s, community events, game night events, guild community calls, all public. Successful - AMA’s that are w other DAO’s or with founding team - gives community connection with founders, community like the 1 on 1 with founders

  4. How are you growing your community? Diff strategies, most helpful is rewarding community members , monetary or not, engage w people who believe in mission. Group tasks/bounties to promote community interactions - eg. group design projects, evergreen tasks like twitter posts, or 1 off like help build a new new landing (using utopia for payments*** - links w DeWork)

  5. Do you have an Ambassador program running currently (if yes, get a link) - No program right now, planned for in the future. Community is very dev focused

  6. What does your onboarding process look like? Most communities joined involve just clicking an emoji or bot, role select, but doesn’t mean anything to community or team. He creates onboarding strategy, gets verfied, makes an intro, then can join as public comm member, or can verify with token to open walled channels, sometimes with more opps to create/contribute…but some will just want to lurk.

    Now since getting exp w DAO tooling platforms and free tech available, working with DAO lens, send to specific onboarding page, have set questions, then next page for introductions, then select roles (given context throughout process-how to use Notion/other channels etc). Generally off of discord, seeing people that complete are more dedicated

  7. What is your onboarding strategy? Working on it, previously - really depends on how you want community to grow. Advise to have 1 on 1 relationship, offer call sessions with new joiners, create a thread for each new person, understand where they are from and why they are there (works for small community, to scale have community calls, have provided membership NFTs for joining call, another once they have completed tasks or upgrade NFTs***)

  8. Is it different for devs vs community vs core contributors? Feels that Devs want to get things done asap, so reduce steps needed to join the community, but nubs appreciate the onboarding experience

  9. What were the most recent iterations to the process? Nothing major except launching onboarding platform, has template on how it looks like and make changes ie catagories, channels. Likes to speak to founders to see how they see their community forming, then adjusting to

  10. Compare the changes in the process over the last 6-12 months? DAO Lens platform launch

  11. What are your greatest onboarding struggles? People not knowing what the community does. People only wanting to earn and not being aligned with goals. Community needs a goal, product goal or community goal. Education focus should be top priority, especially creating a product focused community - make videos, blog posts, library, weekly community calls with Devs, live demos

  12. What advise would you offer to someone designing an onboarding process, 2 do’s and 2 don’ts

  13. How many onboarded vs offboarded in 2021 vs 2022? Never stressed an off-boarding process, though can instill community practice of letting community know when leaving to try run off-board procedure (base in onboarding) to become practice

    2k people join in 4 month, 1k left in same time period

    Contributors get voted on by committee to become core-contributor