Our decision making and conflict resolution policy is divided in five chapters, click to expand their contents.
Conflict is normal, common and should be expected in every team. It cannot be avoided but the good news is that we don’t need to avoid it. If not properly addressed, minor conflicts can grow into large ones and block people from coordinating, working efficiently, or worse, making them leave the DAO. Conflicts are something natural to happen and we can transform and learn from them: transforming conflicts strengthens the trust between the parties involved. We want to proactively engage in conflicts: talk about it, don’t keep it bottled up and let frustration grow. We welcome conflict and we want to create appropriate safe spaces for it, helping relationships to regenerate and normalize intentional and honest conflict resolution procedures.
<aside> 💡 If we don’t engage ourselves in conflict management, conflict alone is what’s left.
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Conflict management starts with prevention, so if you’re new or you are uncertain about a particular course of actions you would like to take, ask yourself these preliminary questions:
Is what I want to do in line with the community guidelines?
Do I have permission to do what I want to do?
Am I familiar with roles in Aragon and the DAO’s Organizational Structure? Am I following the Advice process?
Ethical decision making (A Framework by the Markkula Center for Applied Ethics)
The first step in resolving a conflict is to get in touch with the person - or the people - with whom you had an argument and try to resolve it privately. Below are some useful tips for a first attempt at resolution: